AMGT- Administrative Management

AMGT 127  Business Office Procedures: 3 Credits (3 Lec)

This course is designed to prepare students for performing various administrative and office functions in the contemporary business environment. Topics to be covered include the use of Microsoft Outlook, records management and filing systems, processing mail, handling credit and collections, managing and troubleshooting computer systems, and ten-key typing skills.

View Course Outcomes:

1. Manage e-mail messages, calendars, contacts and tasks in Microsoft Outlook.
2. Operate desktop and computer calculators efficiently and accurately through the utilization of ten-key skills.
3. Describe types of computer networks and evaluate methods of troubleshooting computer systems or network problems.
4. Describe techniques to avoid bad debt loss with new and current customers or clients.
5. Explain effective procedures for collecting on past-due accounts and working with collections agencies.
6. Apply the mail merge feature of word processing programs to prepare letters, labels or envelopes for mass mailings
7. Identify and explain various mailing services.
8. Describe types of records storage systems and apply filing procedures for physical and electronic records.
9. Describe customization methods and configurations of Microsoft Outlook.